At Harpe Customs, we value your privacy as much as we value your business. This policy outlines how we collect, use, and protect your information when you shop with us.
1. Information We Collect
To fulfill your order, you provide us with certain information, such as:
Your name, email address, and mailing address.
Payment information (processed securely through our payment partners).
The details of the product that you’re ordering.
2. Why We Need Your Information
We use your information strictly for business purposes, including:
Fulfilling and shipping your custom orders.
Communicating with you regarding your order or customer service tickets.
Complying with tax or legal obligations.
3. Information Sharing
As a small family business, we do not sell your personal information. We only share your data with trusted third parties to make your shop experience possible:
Service Providers: We share your information with Big Cartel (our shop platform) and our shipping carriers to get your package delivered.
Payment Processors: Your payment is handled securely through partners like Stripe or PayPal. We never see or store your full credit card details.
Legal Compliance: We may share information if required by law or to protect the rights of our business.
4. Data Retention
We keep your personal information only for as long as necessary to provide you with our services and as described in our Terms and Conditions. However, we may also be required to retain this information to comply with legal and regulatory obligations (such as tax laws).
5. Your Rights
You have the right to access the personal information we hold about you or ask us to delete it. If you have any questions or concerns, please contact us directly through our shop contact form.
6. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices. Any changes will be posted here on our shop page.